STORE FAQ
Frequently Asked Questions
Q. When can I expect my order to arrive?
A. All orders will be shipped within 1 business day of you placing your online order. Packages will then take 1-7 days depending on where you live and what you order. Check your e-mail for a shipping confirmation with a tracking number.
Q. Is it possible to have an order expedited?
A. Unfortunately not at this time.
Q. Will your items shrink?
A. All t-shirts are made with 100% pre-shrunk cotton. If washed according to tag instructions, they should not noticeably shrink. All sweatshirts are contain polyester and will not shrink if washed appropriately.
Q. How much do you charge for shipping?
A. Your shipping costs will be displayed at checkout. It depends on where you live and what items you order. We charge the lowest rates possible and do not profit from this cost!
Q. Do you ship international orders?
A. Shipments are only within the United States at this time
Q. What shipping carriers do you use?
A. Most orders are shipped using the United States Post Office (USPS). Smaller packages are shipped using 1st Class Mail and larger packages go Priority Mail. We use these methods you cost with fair shipping rates. Your shipping confirmation email will give you such details.
Q. Is my package lost? It has not arrived after 2 weeks.
A. Probably not. Please contact us though if you have not received a shipping confirmation yet.
Q. How do I exchange an item that doesn't fit?
A. If the purchase was made within 60 days, send it back to JÆMISSON web store, .Include a note with what size(s) you want instead and check, cash, or money order for return shipping. For one t-shirt, include $4.00. For one hoodie or multiple items, include $7.00. Make sure to include your name and contact information. If it has been longer than 60 days since the item was purchased, we unfortunately cannot exchange or refund you for it. Contact us if you have any questions.
Q. Can I return an item?
A. Yes, any unwashed unaltered items can be returned. Unless it is being returned due to manufacturer or printing defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. Return items to JÆMISSON Returns Department, 994 Stearns Drive, Los Angeles, CA, 90048 and include a note requesting a refund for the item(s). The return date will be determined by the postmark on the returned package.
Q. What items are not eliglble for a refund?
A. The following items or situations are not eligible for a refund or exchange: Wearable items that are washed or worn, undergarments, open media, downloads, as well as perishable goods.
Q. What form will my refund take?
A. All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.
Q. Is there a requirement for how my return/exchange needs to be shipped back to you?
A. For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method and include your receipt with your return for reimbursement. Please note, we only issue reimbursements if the return is due to an error on our part.
Q. What if my return is lost in the mail?
A. We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery.
Should you need further assistance, please send a message to info@jaemisson.com